Question 1

What is DOPPLO®?

Accepted Answer

DOPPLO® is a pregnancy essential: a pregnancy companion with all its accessories, designed to let you listen to your baby's heartbeat at home, simply.

Question 2

What is DOPPLO® for?

Accepted Answer

To experience and share a listening moment during pregnancy. DOPPLO® does not replace pregnancy care provided by a healthcare professional and gives no interpretation of the baby's health.

Question 3

Is the pregnancy bola really free?

Accepted Answer

Yes, a pregnancy bola is included free in every DOPPLO® box, at no extra cost. That's also what makes it an ideal baby shower gift.

Question 4

How do you listen to your baby's heartbeat?

Accepted Answer

Apply the gel provided (60 ml total) to your bump, place the probe and move it very gently until you find the best listening position. Settle somewhere quiet and take your time.

Question 5

From how many weeks can you use DOPPLO®?

Accepted Answer

The heartbeat can sometimes be heard from around 12 weeks of pregnancy, depending on how far along you are, the baby's position, body shape and listening conditions.

Question 6

Can you hear the heartbeat as early as 12 weeks?

Accepted Answer

It is possible for some pregnancies, but it varies from one person to another. The further along the pregnancy, the easier listening usually becomes. No result can be guaranteed at a specific week.

Question 7

Why can't I hear the heartbeat straight away?

Accepted Answer

That's common, especially at the beginning. Add enough gel, move the probe very slowly and try again at another time of day. Not hearing a sound does not mean something is wrong.

Question 8

What's inside the DOPPLO® box?

Accepted Answer

The DOPPLO® device, its probe, a hard case, 2 tubes of gel (60 ml total), 2 AA 1.5 V batteries, earphones, the multilingual user manual and a free pregnancy bola, all presented in a gift box.

Question 9

Is the gel included?

Accepted Answer

Yes, 2 tubes of contact gel (60 ml total) are included in the box.

Question 10

Are the batteries included?

Accepted Answer

Yes, 2 AA 1.5 V batteries (non-rechargeable) are provided.

Question 11

Are the earphones included?

Accepted Answer

Yes, earphones are included for a more intimate listen.

Question 12

How do you clean the probe?

Accepted Answer

Gently wipe the probe with a soft, slightly damp cloth after each use to remove the gel, then store it in its case. Never immerse it in water.

Question 13

What is the delivery time?

Accepted Answer

Delivery is free to a pickup point in mainland France, with tracked shipping; home delivery is available at a flat rate of €5.99 incl. tax. Dispatch within 24 to 48 business hours, then delivery usually within 2 to 4 business days in mainland France. Full terms are on our Delivery page.

Question 14

How can you contact DOPPLO®?

Accepted Answer

Through our Contact page or at hello@mydopplo.com: our customer care is available 7 days a week and replies within 24 to 48 business hours.

Question 15

What is the returns policy?

Accepted Answer

You have 14 days from receipt of your order to withdraw. The refund is issued within 14 days at most after the returned product has been received and checked. Full conditions are on our "Returns & refunds" page and in our terms of sale.

Your questions before ordering